Returns

Love it… or return it! Now with free returns – because we want you to adore every piece of your jewels.

• Returns must be in their original, unworn condition.

• Items must be returned within 14 days of receiving your order and be returned unworn and in the original packaging.
  

• Refunds or store credits are processed within 7–10 days after we receive your package.

• Sale items & custom orders are final sale.

• To start a return or exchange, please email: hello@JLAjewels.com

Shipping

Once your order is placed, you’ll receive a confirmation email showing that it has been received and sent into production. As a small team, we craft most pieces to order, so please allow 2–5 days for your parcel to be shipped. During high-volume periods, it may take longer. Once shipped, you’ll receive a tracking email. You can also check your order status anytime by logging into your account.

Most orders are delivered by your local postal service and will arrive with your regular mail. Once delivered to the correct address, we cannot be held responsible for lost or stolen packages. If your package is lost or damaged, please contact the carrier directly.

We do offer Route Package Protection at checkout as an option. By selecting Route Package Protection and paying an additional fee on top of your order subtotal, your order will be protected from damage, loss, or theft.

Route Package Protection covers lost, damaged, or stolen items. Protect your order for $0.98 USD if the cart is less $100, or 1.5-5%* of the cart value if the cart total is over $100.

For more information, please visit: https://route.com

To file a claim with Route, please visit: https://claims.route.com

Duties and Taxes

All international packages may be subject to additional duties and taxes. We are not responsible for any additional fees that may incur with international packages. Please check your local customs website for more information.

Warranties + Repairs

REPLATE YOUR JEWELRY: HERE 

Many pieces of JLA pieces are handcrafted with care.

We’re happy to repair any design purchased from our website. Repairs requested after 6 months may incur a small fee. As part of our commitment to reducing waste, we offer COMPLIMENTARY* re-plating 

Keep your Jūratė Los Angeles jewelry looking like new! For all plated JLA pieces, we offer replating for a small processing fee, so your well-loved jewelry doesn’t end up in a landfill and helps reduce your carbon footprint.

Please note: Repairs or exchanges may take 2–5 weeks after arriving at our studio. For approval or to start a request, contact: hello@JLAjewels.com

PLEASE NOTE: Jūratė Los Angeles will only authorize the warranty claim if the product was purchased directly from our site.

To reduce waste, we offer complimentary replating on all gold Jurate pieces

Request Replating